Overview
We are seeking a dedicated and organized Service Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in coordinating efficient dispatching of service technicians and maintaining effective communication with clients and service personnel. This position requires strong analytical skills and proficiency, making it essential for the smooth operation of our scheduling processes.
Responsibilities
- Coordinate and schedule service technicians to ensure timely customer satisfaction.
- Receive incoming service calls from customers and create service tickets for crew members.
- Communicate with drivers, clients, and service techs via phone and email to provide updates and resolve issues.
- Maintain accurate records of all dispatch activities, including data entry for scheduling.
- Bill customers for work performed by service technicians.
- Uphold high standards of phone etiquette while interacting with customers and team members.
- Analyze operational data to identify trends, inefficiencies, and areas for improvement.
Experience
- Previous experience in dispatching, customer service or billing is preferred.
- Familiarity with HVAC service industry is a plus.
- Proficiency in using Sage 100 Contractor or similar software is desirable.
- Strong data entry skills with attention to detail to maintain accurate records.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
