Company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining service software and coordinating field employees.
To excel in this position, all candidates should be able to multi-task in fast pace conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.
Primary Responsibilities
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Answer emergency and non-emergency calls and document information
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Respond to any issues and follow up by coordinating with the appropriate departments
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Operate and manage a multi-line telephone system
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Prioritize and organize calls according to urgency
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Supervise the route and status of field employees to prioritize their daily schedule
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Manage service work orders (SWO’s)
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E-mail SWO’s and inspection reports to Customers as required
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Coordinate labor with Project/Service Managers
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Ability to follow emergency processes and procedures
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Excellent communication and interpersonal skills
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Proficient in MS Office with proven experience in data entry
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Ability to work well under pressure
Benefits
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401K with Company match (per Company Policy)
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Medical Insurance (per Company Policy)
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Vacation (per Company Policy)
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Holidays (per Company Policy)
