The HVAC Service Sales Represenative will sell HVAC services agreements and projects using technical, organizational and customer knowledge to influence customers and assist them in applying the services to their needs, resulting in revenue generation by building, maintaining, and improving relationships with clients.
Job Duties and Responsibilities:
· Contact new and existing customers to discuss their needs, and how those needs could be met.
· Answers customers’ questions about services, prices, availability, or terms.
· Prepare service contracts for orders obtained, quote prices, credit terms, or other bid specifications using Salesforce and submit for processing.
· Emphasize service features based on analyses of customers’ needs and on technical knowledge of service capabilities and limitations.
· Negotiate prices or terms of service agreements.
· Maintain customer records.
· Visit establishments to evaluate needs or to promote service sales.
· Develops and delivers sales presentations and closes sales.
· Participate in sales forecasting and planning meetings.
· Timely manage assigned sales budgets.
· Work with General Manager to resolve customer issues.
· Develops and maintains communications in a cooperative and professional manner with all levels of staff and customers using established guidelines.
· Partner with business development group to identify prospective customers.
· Collaborate with colleges to exchange information, such as selling strategies or marketing information.
Required Education/Experience:
· Bachelor’s degree in business/marketing or High School/Trade School Diploma (or GED or High School Equivalence Certificate).
· Work experience of 3-5 years in HVAC service/sales position.
Competencies:
· Technical capacity
· Customer focus
· Communication proficiency
· Innovative
· Collaboration
· Financial Management
· Presentation skills
· Attention to detail and ability to work independently
· Personal computer skills, strong typing ability and knowledge of Microsoft Office
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment
This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.
