SERVICE COORDINATOR RESPONSIBILITIES:
Scheduling and Dispatching
- Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency.
- Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally.
- Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests
Work Order Management
- Create, track, and close work orders in the ERP system
- Ensure accuracy in documentation, including job details, technician notes, and customer instructions.
- Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job.
- Entering service repair quotes in the ERP system
- Weely technician payroll preparation
Technician Support and Communication:
- Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls.
- Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs. communicate any changes to customers and team members
- Track and report on key metrics, such as PM compliance, response times, and customer satisfaction.
- Identify any recurring issues or and work with management to develop solutions.
- Ensure dispatch and scheduling adhere to safety and regulatory guidelines.
- Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry.
- Customer Touchpoints
- Ensure Compliance and Safety
SKILLS AND QUALIFICATIONS:
- Strong organizational and time-management skills
- Excellent communication and customer service abilities
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously
- Familiarity with dispatch software or CRM systems preferred, but not required
- Basic knowledge of HVAC industry terminology and processes preferred, but not required
WHAT WE WILL OFFER YOU:
- Weekly Pay at competitive wages based on experience
- Paid Vacation
- 401(k) plan with a generous company match
