POSITION TITLE: Service Technician
REPORTS TO: Field Service Manager
Summary Description
Provides independent field hardware and software support on building automation systems
including, but not limited to HVAC control systems, security systems and life-safety systems.
Installs system additions and turnkey systems. Provides 24-hour customer service.
Duties and Responsibilities
Essential:
• Complies with and ensures compliance with all COMPANY safety policies and procedures.
• Complies with and ensures compliance with all COMPANY employment policies and
procedures including standards of conduct and appearance to reflect positively on the
Company.
• Performs field preventative maintenance checks on electronic systems.
• Provides field hardware support on electronic controllers and control devices and on
pneumatic systems where applicable.
• Provides on-site and front-end software assistance and support to customers.
• Provides 24-hour on-call hardware and software service availability.
• Installs system additions and turnkey systems.
• Completes all necessary paperwork to support field work.
• Conducts appropriate on-the-job training for Service Technicians I, II, and III.
• Assists with or independently performs checkout and start-up of system additions and
turnkey systems.
• Communicates with equipment representatives to solve field hardware problems.
• Assists with or independently performs job check-out and start-up as necessary.
Job Requirements
Skills/Education:
• High school diploma or equivalent; post high school education in related field desirable
• Minimum of 5 years’ experience with building automation systems or in a related field
• Ability to understand design and design-intent of HVAC systems
• Ability to read and understand electrical, mechanical and control drawings,
specifications, schematics and ladder diagrams
• Working knowledge of building automation systems software
• Above average troubleshooting and problem-solving skills with proven mechanical
ability to troubleshoot and repair HVAC systems and their components
• Proven leadership skills and ability to manage people
• Ability to organize and administer multiple jobs and tasks with good attention to detail
• Above average knowledge of electrical trade and applicable electrical codes as they apply to building automation systems.
• Knowledge of and ability to deal with other construction trades
• Must be confident, decisive and self-motivated and able to make independent decisions
• Above average math and logic skills
• Excellent customer service skills
• Ability to work a frequently changing schedule to meet customer demands
Physical Requirements:
• Working a minimum of 40 hours/week, scheduled in 8 to 10-hour shifts
• Standing and climbing 4 to 6 hours/day
• Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day
• Twisting (180? ) and walking 2 to 3 hours/day
• Squatting and sitting 1 to 2 hours/day
• Lifting weights of 0 to 75 lbs. at the following frequencies: continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10’ lengths of metallic conduit and 20′ lengths of PVC conduit; average carry requirements, 60 lbs. for 40′
• Ability to lift from floor to above shoulder
• Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations
• Repetitive use of feet is required for operating heavy equipment, conduit benders and vertical climbing
• Vision adequate for blueprint reading and color coding for wire identification
• Balance adequate for continuous climbing of ladders, scaffolds, and lifts
• Environmental factors include working in: temperature extremes of 0? F to 100? F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL).
• Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards
• Personal protective equipment includes use of hard hat, safety glasses, protected-toe boots, and appropriate gloves for the task. Equipment on an “as needed” basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves
