SUMMARY:
The Service Coordinator/Dispatcher completes all administrative tasks for the Service Department. This position collaborates with the service team regarding equipment start-up and processes all other work orders, creating a positive customer interaction, and ensuring timely completion of all repairs and service requests to customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Fosters and maintains excellent relationships with customers, and vendors
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Coordinates and schedules service appointments for Service Technicians according to scheduling policies and procedures.
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Obtains any needed customer authorization prior to Service Technician reporting to the work site.
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Collaborates with team for any additional parts needed for service, while tracking and managing the receiving of parts.
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Assists Service Technicians as needed with diagnosis, authorization, or repairs.
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Follows up on open work orders as per policy of the company.
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Prepares service work orders for processing, and tracks progress of service work orders within the timelines set.
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General accounting skills to invoice the customer.
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Maintains a “Customer First” attitude always.
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Performs all other duties as assigned.
