The HVAC Service Manager provides planning and management in the safe and efficient servicing of HVAC equipment, components and systems. Needs to effectively manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors.
- Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
- Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
- Resolves customer issues and complaints to ensure customer satisfaction.
- Ability to create and manage budgets.
